Welcome to Matteo Explores! These Terms and Conditions govern your use of our website and the purchase of our camping gear and luggage. By accessing our site and making a purchase, you agree to comply with these terms.
1. General Use
1.1 By using our website, you confirm that you are at least 18 years old or have permission from a legal guardian.
1.2 We reserve the right to modify, update, or discontinue any part of our website without prior notice.
2. Products & Orders
2.1 All products listed on Matteo Explores are subject to availability. We do our best to ensure accurate descriptions and images, but we cannot guarantee that product colors or details will match perfectly with your screen display.
2.2 We reserve the right to cancel or refuse any order at our discretion, including cases of pricing errors or suspected fraudulent activity.
3. Payments & Pricing
3.1 Prices are listed in [Currency] and are subject to change without notice.
3.2 We only offer Cash on Delivery (COD) as our payment method. Full payment is required upon receiving the order.
4. Shipping & Delivery
4.1 We ship worldwide. Delivery times may vary depending on your location and shipping provider.
4.2 Customers are responsible for providing accurate shipping details. We are not liable for lost packages due to incorrect addresses.
4.3 Any customs duties, taxes, or import fees are the buyer’s responsibility.
5. Returns & Refunds
5.1 Due to the nature of our business, we currently do not offer refunds or returns unless the product is damaged upon arrival.
5.2 If you receive a defective product, please contact us within 48 hours of delivery with clear photos and order details. We will assess the issue and provide a suitable resolution.
6. Intellectual Property
6.1 All content on Matteo Explores, including logos, images, text, and designs, is our property and may not be copied, reproduced, or distributed without our permission.
7. Limitation of Liability
7.1 Matteo Explores is not responsible for any indirect, incidental, or consequential damages arising from the use of our products.
7.2 Customers are responsible for using our camping gear and luggage safely and according to proper guidelines.
8. Privacy Policy
8.1 We collect customer information for order processing and communication purposes only. We do not sell or share personal data with third parties.
9. Contact Information
For any questions or concerns, please contact us at:[email protected]